Comments on: Kilroy says: HP Customer Care sucks out loud

By: Blane Land

Blane Land — Sat, 04 Jul 2009 13:55:33 +0000

NEVER EVER BUY ANYTHING FROM HP !!! They used to be a company with integrity and are rip off corporate greed sellouts today. Myself and 15 other people that I am conversing with bought HP plasma TV’s about 2 years ago. EVERY SINGLE ONE HAS FAILED THE SAME WAY with a loud POP and no picture.

JOIN THE CLASS ACTION SUIT IF YOU BOUGHT A HP plasma !

HP service said $660 and no guarantee that the new part will fix it. I paid over $2000 and now I have a boat anchor. My father called this morning, his tv went out, BUT IT WAS 35 years old !!!! I told him to STAY AWAY from HP and not to expect the next one to last as long.

By: Chad Phillips

Chad Phillips — Thu, 28 May 2009 03:54:41 +0000

Sounds like sour grapes, Ron.

By: Jordan

Jordan — Thu, 28 May 2009 03:09:09 +0000

Dave, the cooling fan is for keeping the processor cool particularly when laptop/desktop is in prolonged usage [similar to people under lots of hot "barometric" pressure...eh, eh].

Like you, I wouldn’t entrust anyone with remote access to my laptop, be it a “habib” or “Mario the tech” from Pleasant Valley, KY.

I am convinced “perfect” computers do not exist. [Same as people]. You always take a gamble when purchasing electronics. The extended warranty I purchased while owing the Dell laptop came in very handy as in the FIRST year of ownership I had to replace the keyboard [some keys "faded away] and the MOTHERBOARD!! As far as Dell’s customer’s care I can’t complain. They were speedy in resolving the issues. After all, for $300+ it’s the least Dell could have done.
I ended up having to replace the keyboard [for the same reason] during year #2. By the time, keys faded away [for third time] the warranty had expired.
I would probably still be using Dell were not for the fact that last year I switched from dial-up to DSL and lo and behold, that’s when I found out the ethernet port that came with the laptop was not supported with the particular Inspiron! Who woulda have thunk it!

By: Jordan

Jordan — Thu, 28 May 2009 02:54:36 +0000

What’s the matter Ron, life’s stressing ‘ya?

By: Dave

Dave — Thu, 28 May 2009 00:48:19 +0000

Ron, we would……but one room is just not big enough for both our egos !

Love ya’ , too my friend even tho it did not take eHarmony.com
Are you cavin’ it this Friday ?

By: Ron

Ron — Thu, 28 May 2009 00:25:58 +0000

With all due respect Chad and Dave, this is not eHarmony.com.

Get a room!

By: Chad Phillips

Chad Phillips — Wed, 27 May 2009 22:59:07 +0000

Tried to call, but you are online. Check your email and call me when you’re no longer surfin the net. I’ll have the phone with me, so I’ll pick up when you call.

See you pal

By: Dave

Dave — Wed, 27 May 2009 22:37:07 +0000

Sorry for the “need” for such extensive editorial review, but in this wacky world I do indeed understand.

I personally don’t recall an offensive slur of a kind previous, but no matta’ , I understand the cause. Maybe I got too into the article to get hung up on one little – bitty line of offense.

I understand you guys’ legal responsibility , it’s just a shame that is what this world (America) has come to. We all live it, just you guys in a different sense.

Hey, I am hungry……..how’s about a late nite snack ? CALL ME !!! or email as I will be on for a few finishing other tasks. We meet or I come see you and carry-in.

By: Dave

Dave — Wed, 27 May 2009 22:14:56 +0000

I suppose , since you twist my arm………

all computers draw in air to help cool down the heat of their normal use. Even laptops have fans and heat sinks to cool the unit. On the desktop, you easily take the side panel off to clean the dust out.

Ever take your lap apart to clean the dust off the components ? If it draws in air for cooling capability, it’ll draw in dust and …dust clogs things up.

By: Chad Phillips

Chad Phillips — Wed, 27 May 2009 22:08:31 +0000

Thanks for the props, buddy. Yeah, I wrote it some time ago. Basically, we have an editorial review for every piece before it gets published. There’s also a rigorous editing and proofing process prior to the publication of any piece on site, with the latter being rather painful at times for both writer and editor.

Anyway, the original piece was published by mistake without any oversight. The result? About a blue million emails from offended readers, eight of which were members of the editorial review board. It turns out the piece violated our PG-13 standard for content on this site. This is one of those areas where even the so-called “boss” can be trumped. But in this case, I actually agreed that the piece was probably a bit risque with its kinky sex references as a metaphor for my disgust with HP, etc…LOL. Had it been properly reviewed, it would’ve gone up the first time as you see it today.

Have a good one.